Refund And Return Policy

Refund And Return Policy

ZK Beauty has 7 days return policy : in the case of receiving damaged or wrong orders, customers can request a replacement on their order within 7 days. ZK Beauty will only offer a replacement and does not accept any refund requests on their orders.

Once a replacement is requested, we will also notify you of the approval or rejection of the request.

In the case of requesting a replacement:

  • Customer have up to 7 days to ask for a replacement
  • A Return Merchandise Authorization (RMA) must be requested
  • Order ID must be verified
  • The serial number of the product must be verified first
  • ZK Beauty will pay for any shipping involved (with exceptions)

In case you wish to cancel an order before being shipped, a refund of 100% of the amount will be processed within 14 days.